Right of revocation
You can revoke your contract declaration within 14 days without giving reasons in text form (e.g. letter, fax, email) or - if the item is given to you before the deadline expires - by returning the item.
The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before the fulfillment of our information obligations according to Article 246 § 2 in conjunction with § 1 Para 1 and 2 EGBGB as well as our obligations according to § 312g Paragraph 1 Clause 1 BGB in connection with Article 246 § 3 EGBGB. The timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline.
The revocation must be sent to:
Address for return of the goods:
ESS Supplements - Retouren
D - 49134 Wallenhorst
Consequences of cancellation
In the event of an effective cancellation, the mutually received services are to be returned and any benefits (e.g. interest) surrendered. If you are unable or partially unable to return or surrender the received service and benefits (e.g. benefits of use) or only in a deteriorated condition, you must compensate us for the value.
You only have to pay compensation for the deterioration of the item and for any benefits drawn if the use or deterioration is due to handling of the item that goes beyond the examination of the properties and functionality.
Please note that supplements can only be returned unopened and with the seal intact.
Incrediwear Equine products are subject to strict hygiene rules and cannot be exchanged if the product has been unpacked and / or has already been tested in the stable.
Items that can be sent by parcel post are to be returned at your risk. You have to bear the cost of returning.
Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your declaration of revocation or the goods, for us with their receipt.
Please note: As far as possible, please do not send the goods back to us freight collect, but rather as a prepaid package.
Please avoid damaging and contaminating the goods. If possible, please send the goods back to us in their original packaging with all accessories and all packaging components. If you no longer have the original packaging, please ensure that the packaging is suitable to avoid transport damage.
Exclusion of the right of withdrawal
The right of revocation does not apply to contracts for the delivery of goods that are made according to customer specifications or that are clearly tailored to personal needs or that are not suitable for a return due to their nature or that can spoil quickly or whose expiration date has been exceeded for the delivery of audio - or video recordings or software, provided the data carriers supplied have been unsealed by you, as well as for the delivery of newspapers, magazines and magazines (unless you have submitted your contractual declaration for the delivery of newspapers, magazines and magazines by telephone).
End of revocation
The above modalities are not a prerequisite for effectively exercising the right of withdrawal.